At Organicglowshop, we take great pride in the quality of our
handmade cards and printing services. This Return Policy outlines
the conditions under which we accept returns and issue refunds.
Custom and Personalised Products
Due to the bespoke nature of our products, custom and personalised
items cannot be returned or refunded unless:
- The product arrives damaged during shipping
-
There is a printing error on our part (not customer-approved
content)
- The wrong items were delivered
- The product quality does not meet our stated specifications
Proof Approval Process
For all custom orders, we provide digital proofs for your approval
before production. Once you approve a proof:
- The design, text, and layout are considered final
- We cannot accept returns for approved content errors
-
Please review proofs carefully for spelling, dates, and details
- Changes requested after approval may incur additional fees
Ready-Made Products
Non-personalised, ready-made products may be returned within 14 days
of delivery if:
- Items are unused and in original packaging
- Products are in resaleable condition
- You have your order confirmation or receipt
Damaged or Defective Items
If you receive damaged or defective items:
- Contact us within 7 days of receiving your order
- Provide photos of the damaged items and packaging
- Keep all original packaging until the issue is resolved
-
We will arrange a replacement or full refund at no cost to you
How to Request a Return
To initiate a return or report an issue:
-
Email us at
info@organicglowshop.world
with your order number
- Describe the issue and attach relevant photos
-
Wait for our team to review and respond within 2 business days
-
Follow the instructions provided for returning items if applicable
Refund Processing
Once we receive and inspect returned items or verify a quality
issue:
- Approved refunds are processed within 5 business days
- Refunds are issued to the original payment method
- Bank processing times may add 3-5 additional days
-
You will receive email confirmation when your refund is processed
Shipping Costs
Return shipping costs:
- For defective or incorrect items: We cover return shipping
-
For change of mind on ready-made items: Customer pays return
shipping
-
Original shipping fees are non-refundable unless the error was
ours
Cancellation Policy
Order cancellations:
-
Before proof approval: Full refund minus any design fees incurred
-
After proof approval: Cancellation may not be possible; contact us
immediately
- During production: No cancellation available
Contact Us
For questions about returns or refunds, please contact us:
Email:
info@organicglowshop.world
Phone: +61 7 3840 7666
Address: Stanley Pl, South Brisbane QLD, Australia